Refunds
Last updated 19 August 2026.
Eligibility
These rules apply once we have confirmed a paid seat in writing. Browsing this site creates no charge. Consumer buyers in the UK may also have cooling-off rights under the Consumer Contracts Regulations; where those rights are broader than this page, the law wins.
Timeframe
Write to hello@serverflowpoint.digital at least fourteen calendar days before the published first live hour of a cohort if you need to withdraw for a full refund of tuition. After that date, refunds become partial or nil as set out below.
Full refund
Full tuition is returned if we cancel a room, if we refuse a seat after payment because the artefact cannot be taught without breaking a third party’s confidence, or if you withdraw within the fourteen-day window above and have not downloaded Sketch Notes recordings.
Partial refund
If you withdraw after the first live hour but before week five of Narrative Metrics, we retain 35% of tuition for work already reserved and return the rest. After week five, tuition is not returned, though you may transfer once to a later cohort within twelve months if a seat exists.
Non-refundable items
Sketch Notes once the download link has been used. Atelier travel we booked on your behalf. Bank charges we cannot recover. VAT already filed where UK rules prevent adjustment.
Process
Email the name on the invoice, the programme title, and whether you want a transfer instead. We confirm in writing within five working days. Do not send card numbers.
Processing time and method
Approved refunds travel back by the original bank transfer or card rail within fourteen working days of our confirmation. We do not refund in cash at 75 Wood Lane.
Cancellation by us
If illness or a village-level closure stops a live week, we offer a recorded substitute or a later date. If we cannot run the cohort at all, tuition returns in full.
Exceptions
Misconduct that leads to removal from a clinic (harassment of peers, sharing another company’s artefact) ends the seat without refund. Force majeure delays are not misconduct.
Contact for refund requests
hello@serverflowpoint.digital · 077 5463 3856 · 75 Wood Lane; City: Badenyon; Zip code: AB36 3TH; Country calling code: +44; Country: United Kingdom.